Governing Law: Sultanate of Oman
This Privacy Policy explains how Helpers (“App”, “we”, “our”, “us”) operated by HelpersOman, a company registered in the Sultanate of Oman, collects, uses, stores, and protects personal information of Users and Service Providers. By using the App, you consent to the practices described in this Policy.
We may collect the following categories of information when you use the App:
Personal Information (Users & Service Providers):
Full name, contact number, email address, profile picture.
Identification documents (if required by Omani law for verification).
Service-Related Information:
Service requests, descriptions, images, and job details.
Ratings, reviews, and feedback.
Payment Information:
Payment method details processed through secure third-party gateways.
Transaction history within the App.
Device & Usage Information:
IP address, device type, operating system, and App usage statistics.
Location data (if enabled) to connect Users with nearby Service Providers.
We use the collected information for purposes including:
Facilitating connections between Users and Service Providers.
Processing secure payments and issuing receipts.
Verifying identities, qualifications, and compliance of Service Providers.
Providing customer support and resolving disputes.
Improving, securing, and optimizing the App’s performance.
Sending important service updates, promotions, or notifications (with opt-out options).
We may share information in the following situations:
With Service Providers: To fulfill User requests for services.
With Users: To enable communication and job confirmations.
With Third Parties:
Payment processors, cloud storage, or analytics providers (bound by confidentiality and security obligations).
Legal or regulatory authorities when required by Omani law.
During Business Transactions: In case of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.
We do not sell or rent personal information to third parties.
We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, misuse, or loss. However, no system is completely secure, and we cannot guarantee absolute protection.
Personal data is retained only as long as necessary for service provision, legal compliance, or dispute resolution.
You may request account deletion, after which your personal information will be securely deleted or anonymized, subject to legal obligations.
Under Omani law, you have the right to:
Access and review the personal information we hold about you.
Correct or update inaccurate information.
Request deletion of your account and associated data.
Withdraw consent for non-essential data processing (e.g., marketing communications).
Requests can be made by contacting us at [Insert Contact Email/Support Number].
The App is not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If we discover such data has been collected, we will delete it immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted within the App, and continued use after such updates indicates acceptance.
